These general conditions define the rights and obligations of the parties in the context of the remote booking of services offered by our establishment, whose contact details are specified in this booking confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The client acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions of sale of the booked fare accessible on our booking platform. The present general terms and conditions of sale apply to all bookings made via the internet, through our booking platform.
The client chooses the services presented on our booking platform. The client acknowledges that he/she has taken note of the nature, destination and booking terms of the services available on our booking platform and has requested and obtained the necessary and/or additional information to make his/her booking with full knowledge of the facts. The client is solely responsible for his choice of services and their suitability for his needs, so that we cannot be held liable in this respect. The booking is deemed to be accepted by the client at the end of the booking process.
Reservations made by the client are made by means of the dematerialised reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation form. The client undertakes, prior to any reservation, to complete the information requested on the reservation form or request. The client attests to the truthfulness and accuracy of the information provided. After the final choice of the services to be booked, the booking procedure includes in particular the entry of the bank card in the case of a guarantee or prepayment request, the consultation and acceptance of the general terms and conditions of sale and the terms and conditions of sale of the rate booked before the booking is validated and, finally, the validation of the booking by the client.
Acknowledgement of receipt of the reservation
Our reservation platform acknowledges receipt of the client's reservation by sending an e-mail without delay. In the case of online bookings, the acknowledgement of receipt of the booking by e-mail summarises the contract offer, the services booked, the prices, the terms and conditions of sale relating to the selected fare, accepted by the client, the date of the booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the client may submit any complaints.
Cancellation or modification by the client
The client is reminded, in accordance with article L. 121-21-8 12° of the French Consumer Code, that he/she does not have the right of withdrawal provided for in article L. 121-21 of the Consumer Code. The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation. Reservations with prepayment cannot be modified and/or cancelled. No reimbursement will be made for sums paid in advance as a deposit. In this case, this is mentioned in the sales conditions of the tariff. When the conditions of sale of the reserved fare allow it, the cancellation of the reservation can be made directly with the establishment, whose telephone number is specified on the confirmation of the reservation sent by e-mail. All bookings are nominative and may not be transferred to a third party, either free of charge or for a fee.
Complaints relating to the non-performance or poor performance of the services booked must, on pain of foreclosure, be brought to our attention in writing within eight days of the date of departure from the establishment.
The prices for the reservation of services are indicated before and at the time of the reservation. Prices are confirmed to the client in the commercial currency of the establishment and are only valid for the period indicated on the booking platform. If the payment is made to the establishment in a currency other than the one confirmed on the booking, the client will be responsible for the exchange costs. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise stated on site. Unless otherwise stated on the booking platform, additional services are not included in the price.
The client shall provide his/her bank details as a guarantee for the reservation, except in the case of special conditions or rates, by credit or debit card (Visa, Mastercard, American Express...) according to the possibilities offered by the establishment's reservation platform, by indicating directly, in the area provided for this purpose (secured entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. The customer must present the bank card used to guarantee the reservation to the establishment. The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of booking. This prepayment is referred to as a deposit. In the event of a no-show (reservation not cancelled - client not present) of a reservation guaranteed by credit card, the establishment will debit the client, as a lump-sum indemnity, for the amount indicated in its general and special conditions of sale. The validity of the client's payment card is checked by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, entry error, etc. In the event of a problem, the client must contact his bank on the one hand, and the establishment on the other hand to confirm his reservation and his method of payment.
50% of the total amount of the reservation is subject to online prepayment. The amount paid in advance, which is the deposit, is debited at the time of booking.
Agreement of proof
The entry of the required bank details, together with acceptance of these terms and conditions and the booking form or request, constitutes an electronic signature which has the same value between the parties as a handwritten signature. The computerised records kept in the computer systems of elloha.com shall be kept under reasonable security conditions and shall be considered as proof of the communications, orders and payments made between the parties. The customer is hereby informed that his/her IP address is recorded at the time of booking.
These General Terms and Conditions of Sale, the terms and conditions of sale of the fare booked by the client, and the voucher or booking request express the entirety of the parties' obligations. No general or specific conditions communicated by the client may be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation form or request (including the special conditions of the reserved fare) and these general conditions. In the event of a contradiction between the booking form and the general terms and conditions, the provisions of the booking form shall be the only ones applicable to the obligation in question. The present general conditions of sale by internet may be modified and/or completed by the establishment at any time. In this case, the new version of the general terms and conditions of sale by internet will be put online by the establishment. As soon as the new version of the general terms and conditions of business is published on the Internet, it shall automatically apply to all customers.